Shipping policy

📦 SHIPPING POLICY

At Paws and Balls, we are committed to providing you with a transparent and efficient shopping experience. Below, you will find all the information related to our shipping within the United States.

🚚 PROCESSING TIMES

All orders are processed within 1 to 3 business days (Monday to Friday).

Once your order is processed, it will be sent to the corresponding logistics center.

⏱️ DELIVERY TIMES

Due to our business model (dropshipping), delivery times may vary:

United States: 4 to 8 business days

Note: During peak seasons (Black Friday, Christmas, etc.), shipments may experience delays.

💲 SHIPPING COSTS
Standard Shipping: Free

📍 ORDER TRACKING

Once your order has shipped, you will receive an email with your tracking number.

You can track your order directly from our website or on the carrier's website.

📦 INCORRECT ADDRESSES

It is the customer's responsibility to provide a correct and complete address.

If you notice an error in your address, please contact us within 24 hours of placing your order.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

🚫 UNDELIVERED ORDERS

If your order cannot be delivered due to reasons such as:

Incorrect address
Recipient not present
Problems with the carrier

The package may be returned or abandoned. In these cases, the customer will be responsible for additional reshipping costs.

⏳ DELAYS

Although we work with reliable suppliers, delays beyond our control may occur (weather, customs, high demand, etc.).

We appreciate your patience in these cases.

📬 CONTACT

If you have any questions about your shipment, you can contact us at:

📧 Email: PawsandBalls@gmail.com
📞 Support: +55 92992090885